Welcome to the Indy Systems Support System.
Using this system you can open and track tickets for issues you're experiencing with any of our services, or to request changes to or additions to services you're already receiving.
Work requested using this system will be billed at your standard hourly rate unless the work is directly related to an open project for which you are already being billed.
For tracking purposes, we would request that all issues be opened through the ticketing system as opposed to emailing an individual at Indy Systems. Using the support system will notify our support personnel whenever a new ticket is open.
Here is our standard level of service for initial response to tickets submitted during normal business hours based upon priority:
* Ticket priorities may be evaluated and adjusted by our support staff. Only tickets where primary business functionality is being directly impacted will remain at a high priority.
Using this system you can open and track tickets for issues you're experiencing with any of our services, or to request changes to or additions to services you're already receiving.
Work requested using this system will be billed at your standard hourly rate unless the work is directly related to an open project for which you are already being billed.
For tracking purposes, we would request that all issues be opened through the ticketing system as opposed to emailing an individual at Indy Systems. Using the support system will notify our support personnel whenever a new ticket is open.
Here is our standard level of service for initial response to tickets submitted during normal business hours based upon priority:
 Low |
Within 1 Business Day |
 Normal |
Within 4 Hours |
 High |
Within 30 Minutes * |
